beeSupport

{"xsrfToken":"2b6ab7d48794d275ee0f462971ec7c2574bb9ff5_lout","branding":{"id":"1","key":"beesupport","name":"beeSupport","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d551f449-d592-4c4f-a654-1c19fc53b559/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MjE1MmZlYi1kNzNkLTRhZDItODBhNS0wNzMwZTQ3YjdkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1NTFmNDQ5LWQ1OTItNGM0Zi1hNjU0LTFjMTlmYzUzYjU1OSI6WyJyZWFkIl19LCJleHAiOjE3NDM4MDk1NDUsIm5iZiI6MTc0MzgwODk0NX0.ppxA0AyihFTc-PowMURXn0S2BmxiotJu8MLXAxrFU4w&client=42152feb-d73d-4ad2-80a5-0730e47b7df6&mode=fit","logoId":"d551f449-d592-4c4f-a654-1c19fc53b559","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"bee365 Service Center","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"bee365 Service Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#bee365","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"beesupport","projectId":10010,"serviceDeskId":1,"name":"beeSupport","description":"<p>Herzlich Willkommen!<br> Eröffnen Sie bequem eine neue Serviceanfrage. Wählen Sie aus folgenden Kategorien aus:</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"20","name":"Ask the Admin","descriptionHtml":"","callToAction":"Ask the Admin","introHtml":"","icon":10505,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[7],"key":""},{"id":"22","name":"Ich habe ein Problem","descriptionHtml":"","callToAction":"Ich habe ein Problem","introHtml":"<p>Sie haben ein technisches Problem und brauchen unsere Unterstützung?</p>","icon":10489,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[1],"key":""},{"id":"26","name":"Ich habe ein Problem ","descriptionHtml":"","callToAction":"Ich habe ein Problem ","introHtml":"<p>Sie haben ein technisches Problem und brauchen unsere Unterstützung?</p>","icon":10489,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[1],"key":""},{"id":"24","name":"Ich habe eine Frage zu einer Rechnung","descriptionHtml":"","callToAction":"Ich habe eine Frage zu einer Rechnung","introHtml":"<p>Sie haben eine Frage zu einer erhaltenen Rechnung?</p>","icon":10536,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"2","name":"Abrechnungsproblem lösen","descriptionHtml":"","callToAction":"Abrechnungsproblem lösen","introHtml":"<p>Probleme mit dem Zugriff auf bestimmte Websites oder Systeme? Wir helfen dir weiter.</p>","icon":10518,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"5","name":"Admin Zugang anfragen","descriptionHtml":"","callToAction":"Admin Zugang anfragen","introHtml":"<p>Zum Beispiel, wenn Sie Jira administrieren müssen.</p>","icon":10513,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"18","name":"Anpassung der Berechtigungen","descriptionHtml":"","callToAction":"Anpassung der Berechtigungen","introHtml":"<p>Brauchen Sie Zugriff auf bestimmte Services, Dokumente oder Seiten?</p>","icon":10518,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"21","name":"Call the Support","descriptionHtml":"","callToAction":"Call the Support","introHtml":"","icon":10466,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"12","name":"Ein Systemproblem melden","descriptionHtml":"","callToAction":"Ein Systemproblem melden","introHtml":"<p>Teilen Sie uns mit, wenn etwas nicht korrekt funktioniert. Wir bemühen uns, das Problem schnell zu beheben.</p>","icon":10521,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"27","name":"Erweiterung bestehender Konstrukte","descriptionHtml":"","callToAction":"Erweiterung bestehender Konstrukte","introHtml":"<p>Brauchen Sie eine Erweiterung eines bestehenden Konstrukts?</p>","icon":10507,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"23","name":"Ich habe eine technische Frage / ein Anliegen","descriptionHtml":"","callToAction":"Ich habe eine technische Frage / ein Anliegen","introHtml":"<p>Sie haben eine technische Frage oder ein Anliegen?</p>","icon":10518,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"1","name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","introHtml":"<p>Hilfe für allgemeine IT-Probleme und Antworten auf Fragen erhalten</p>","icon":10541,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"13","name":"Melden fehlerhafter Hardware","descriptionHtml":"","callToAction":"Melden fehlerhafter Hardware","introHtml":"<p>Melden Sie Hardware, die fehlerhaft oder außer Betrieb ist, z. B. einen defekten Computerbildschirm oder einen beschädigten Server.</p>","icon":10512,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"7","name":"Neue Mitarbeiter einarbeiten","descriptionHtml":"","callToAction":"Neue Mitarbeiter einarbeiten","introHtml":"<p>Erfrage einen neuen Zugang für einen neuen Kollegen.</p>","icon":10516,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"8","name":"Neue Software anfordern","descriptionHtml":"","callToAction":"Neue Software anfordern","introHtml":"<p>Wenn Sie eine Software-Lizenz benötigen, erstellen Sie hier eine Anfrage.</p>","icon":10547,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"6","name":"Neues Konto anfordern","descriptionHtml":"","callToAction":"Neues Konto anfordern","introHtml":"<p>Erfrage einen neuen Zugang für ein System.</p>","icon":10517,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"11","name":"Neues Mobilgerät","descriptionHtml":"","callToAction":"Neues Mobilgerät","introHtml":"<p>Brauchen Sie ein Mobiltelefon oder muss es ersetzt werden? Sagen Sie uns einfach Bescheid.</p>","icon":10534,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"15","name":"Untersuchung eines Problems","descriptionHtml":"","callToAction":"Untersuchung eines Problems","introHtml":"<p>Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.</p>","icon":10520,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"25","name":"Update Software","descriptionHtml":"","callToAction":"Update Software","introHtml":"","icon":10507,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"14","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"<p>Zum Beispiel das Upgrade eines Servers (VPN) oder einer Anwendung (Jira)</p>","icon":10528,"iconUrl":"https://bee365.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Business Guidance"},{"id":1,"name":"Technische Anfragen"},{"id":8,"name":"Administrative Anfragen"}],"orderMapping":{"3":[18,2,5,7,6],"7":[20],"8":[24],"1":[26,22],"6":[15],"5":[14,12,13],"4":[14,12,8],"2":[1,13,11,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3ba04535-38de-3c26-86f9-788558a88655","appLinkName":"System Confluence","appLinkUrl":"https://bee365.atlassian.net/wiki","spaceKey":"BEESUPPORT","spaceName":"beeSupport","spaceUrl":"https://bee365.atlassian.net/wiki/spaces/BEESUPPORT","isServer":false},"labels":[],"projectKey":"BEESUPP","serviceDeskId":1,"kbLinkDomainURLs":["https://bee365.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BEESUPP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MjE1MmZlYi1kNzNkLTRhZDItODBhNS0wNzMwZTQ3YjdkZjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4MTAxNDUsIm5iZiI6MTc0MzgwODk0NX0.L4AeY6GGaE49P_F9C-7BTgLKYPLLXr-nZblHz4pTOnE","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"42152feb-d73d-4ad2-80a5-0730e47b7df6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"0d0e8a37-7345-47c4-aba5-4518b5aaf23d","name":"Allgemein / Support-Handling","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/0d0e8a37-7345-47c4-aba5-4518b5aaf23d","createdAt":"1667296580388"},{"id":"93e54949-c9da-49e6-aea6-0fee6e4f4eda","name":"beeConnect","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/93e54949-c9da-49e6-aea6-0fee6e4f4eda","createdAt":"1685089225927"},{"id":"6ea4e3ab-d2c9-4d2c-874e-0a6e5c475b14","name":"beeIO","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/6ea4e3ab-d2c9-4d2c-874e-0a6e5c475b14","createdAt":"1661608833906"},{"id":"3ca714e9-7115-4e8f-b746-493508affdd4","name":"beeSpaces","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/3ca714e9-7115-4e8f-b746-493508affdd4","createdAt":"1659474252969"},{"id":"b090e6fd-b36b-4ecd-af36-ecea84b7976a","name":"Dataverse","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/b090e6fd-b36b-4ecd-af36-ecea84b7976a","createdAt":"1659474271837"},{"id":"50665872-b94d-4685-b45a-30fc6332df9d","name":"Microsoft Azure","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/50665872-b94d-4685-b45a-30fc6332df9d","createdAt":"1661608782047"},{"id":"557f023b-e944-4145-84c7-1573535fbf92","name":"Power Apps","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/557f023b-e944-4145-84c7-1573535fbf92","createdAt":"1667296618902"},{"id":"93c31f91-3a6d-4892-9b09-7ff479e6f0cb","name":"Provisioning Error","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/93c31f91-3a6d-4892-9b09-7ff479e6f0cb","createdAt":"1661553118812"},{"id":"21f4d202-2270-483c-966c-6e96a50c90cd","name":"Remote Provisioning","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/21f4d202-2270-483c-966c-6e96a50c90cd","createdAt":"1661553077816"},{"id":"277f52d4-8240-455e-bc1f-0d01efaf8dbe","name":"Security Keys","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/277f52d4-8240-455e-bc1f-0d01efaf8dbe","createdAt":"1661608789397"},{"id":"f4b7cfc2-75c2-4b0b-877a-9ea6878afff3","name":"SharePoint","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/f4b7cfc2-75c2-4b0b-877a-9ea6878afff3","createdAt":"1661608716083"},{"id":"a7445c25-a79b-4b4c-9d31-1c5f925f0e59","name":"SharePoint Webparts","categoryUrl":"https://bee365.atlassian.net/servicedesk/customer/portal/1/topic/a7445c25-a79b-4b4c-9d31-1c5f925f0e59","createdAt":"1661608724891"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bee365.atlassian.net/wiki","kbLinkDomainURLs":["https://bee365.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bee365","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2b6ab7d48794d275ee0f462971ec7c2574bb9ff5_lout","baseUrl":"https://bee365.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bee365.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"42152feb-d73d-4ad2-80a5-0730e47b7df6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b0ad3561d0fc42e9be8cde9336f77863","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}